How do you open ZIP files in your device?

Open a ZIP file on an iPad with a version of iOS 11 or later.

1. Open the Files app, then find the ZIP file or archive from which you want to extract.
2. Tap the ZIP file or archive.
3. A folder is created containing the files. To change its name, touch and hold on the folder, then tap Rename.

If you have an older model you will probably need an external application to decompress these files. In this case, don’t try to download and open your ZIP files onto a smartphone or a tablet, please, use your computer. 

Open a ZIP file on a computer

Just double-click on it. With some types of computers, you may need specific software to open it. There's lots of free zip software, you can try iZip for Mac or the free version of WinRAR for PC.

If you have problems to open ZIP files in Windows

Some versions of Windows may cause errors when unzipping ZIP files occasionally. If this happens to you, try one of these things:

1. Rename the file and then try to extract its content.
2. Maybe the file location is protected so move the file and then try again. You can move the Zip file to one of your user profile folders, such as Documents, and then try to extract the files.
3. Re-download the files again to see if it was a problem downloading them that was not downloaded correctly. Sometimes Chrome gives problems with Etsy downloads. Try to download it using another browser to see if it can be related to this.
4. If all else fails, use a free third-party file compression software and use it to extract the contents of the zip file.